Warranty Information by Brand
At Fitness Network, we believe that quality gym equipment should be backed by dependable warranty protection and after-sales support.
We work with leading international and local fitness equipment brands to provide customers with clear warranty coverage for home and commercial use.
Warranty periods vary by brand, product and intended usage.
Fitness Network – Warranty Comparison Table
Important Warranty Information
Warranty periods generally commence from the original purchase date, subject to the applicable warranty terms.Warranty coverage depends on the equipment brand, model and approved usage environment.Labour coverage within major service centres does not necessarily include travel, transport or call-out charges.Warranty claims may require proof of purchase, product identification and supporting photographs or videos.Normal wear and tear, misuse, unauthorised modifications and failure to follow maintenance instructions may affect warranty coverage.Manufacturer warranties operate in addition to applicable rights under the South African Consumer Protection Act.
For product-specific warranty information, please contact Fitness Network.
How to Submit a Warranty Claim
If your equipment develops a fault, Fitness Network is here to assist you with the warranty claim process.
Step 1: Contact Fitness Network
Contact our customer support team and explain the problem you are experiencing.
Step 2: Provide Your Purchase Information
Please have the following information available:
Original invoice or order numberEquipment brand and modelProduct serial number, where applicableDescription of the faultClear photographs or a short video demonstrating the issue
Step 3: Initial Assessment
Our support team will review the information and may assist with preliminary troubleshooting to establish the nature of the fault.
Step 4: Warranty Evaluation
Where necessary, the claim will be assessed in accordance with the applicable manufacturer's warranty conditions and consumer protection requirements.
Step 5: Resolution
Depending on the assessment, the appropriate resolution may involve replacement parts, repairs, replacement equipment or another remedy available under the applicable warranty or consumer protection legislation.
Where service charges apply, these will be communicated before chargeable work is undertaken.
Our Commitment to You
At Fitness Network, our relationship with customers doesn't end when their equipment is delivered.
We are committed to providing clear warranty information, responsive customer assistance and practical after-sales support to help you get the most from your fitness equipment.
Fitness Network — Home & Commercial Gym Equipment Specialists.
Warranty Conditions & Exclusions
Manufacturer warranties generally cover specified defects in materials or workmanship, subject to the applicable warranty terms.
Certain circumstances, including misuse, overloading, incorrect installation, unauthorised modifications or failure to follow required maintenance procedures, may affect manufacturer warranty coverage.
Normal wear and tear may be treated differently from manufacturing defects.
Nothing in these warranty conditions excludes or limits rights that consumers may have under applicable South African consumer protection legislation.
Frequently Asked Questions
Does Fitness Network offer warranties on gym equipment?
Products sold by Fitness Network are subject to applicable manufacturer warranty terms and statutory consumer protections. The coverage and duration depend on the product and brand.
Is the warranty different for home and commercial equipment?
Yes. Some equipment is designed exclusively for domestic use, while other products are rated for light-commercial or full-commercial environments. Using equipment outside its approved environment may affect manufacturer warranty coverage.
What happens if my treadmill or gym machine develops a fault?
Contact Fitness Network with your purchase information and details of the fault. Our team can advise on troubleshooting and the appropriate warranty assessment process.
Are labour and call-out charges included?
Labour, travel, call-out and transport charges depend on the product warranty, service arrangement and location. Applicable charges should be confirmed before service work begins.
Can I purchase spare parts after the warranty expires?
Replacement parts may be available depending on the manufacturer, model and parts availability. Contact Fitness Network with your equipment details.
Does Fitness Network provide installation services?
Installation assistance may be arranged for eligible products and locations. Contact our team to confirm availability and pricing.
Do I need to keep my invoice?
Yes. Retain your proof of purchase, along with any warranty documents and service records.
Need Assistance?
Whether you have a warranty question, require technical support or need assistance with equipment servicing, contact the Fitness Network team.
Fitness Network — Home & Commercial Gym Equipment Specialists.
Quality equipment deserves quality support.
