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Terms and Conditions

PURCHASING 

All orders must be paid for in full before they will be shipped or ordered from the supplier. This includes any item that is put on back order for you because it is out of stock. Payment is necessary so that we can allocate the incoming stock to your order. If you do not wish for payment to be taken for back order items, we will be able to leave the item on back order for you, but we cannot guarantee that there will be free stock available to fulfil your order. Please note that in all cases we must have an email address and contact telephone number for you. We will not be able to process your order without this information.

Options to place your order:

Website - Place your order directly on www.fitnessnetwork.co.za
Telephone / Email / Live Chat - A product expert will generate a quote for you. Once accepted and payment has been received your order will be generated.
In-Store - Visit us at our Johannesburg or Gqeberha store.


PAYMENTS 

Payment may be made via Visa, MasterCard, Ozow, or by bank transfer into the Fitness Network bank account, the details of which will be provided on request. Card transactions will be acquired for Fitness Network via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy. Customer details will be stored by Fitness Network separately from card details, which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za. The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR). Fitness Network takes responsibility for all aspects relating to the transaction, including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.


DELIVERY & INSTALLATION

Subject to availability and receipt of payment, requests will be processed within 5 days and delivery details confirmed by way of email.
All products are delivered flat packed and will require assembly by you. Installation may be available for an extra charge.
Other than weight plates, dumbbells and weight bars, all prices include national delivery charges.
No damage claims will be entertained unless reported to us within 24 hours of goods being received and accepted.
Any complaints as to the condition or count of goods must be made to Fitness Network.
Only small items using the Post can be sent to PO Boxes. All other items are sent via courier and require a street address.
Late deliveries: We or our carriers will always try to arrive on time, but will not be held responsible for late arrival due to unforeseen circumstances. Short deliveries and damage to packaging: When the delivering carrier brings your order you MUST count the pieces you receive and look for any damage to the packaging. It is noted on the carrier's delivery note, the number of boxes you should receive. If the number of boxes you receive does not exactly match the number of pieces on the carrier's delivery note, you MUST note the number of pieces you received on the delivery note accompanied by your signature. Damage to packaging MUST be noted on the delivery note next to your signature. You must cross out "delivered in good condition" from the carrier's delivery note. It is very important to check your order. A signature is an acceptance that you have received the whole order and that the packaging was in good condition. Any short delivery of boxes must be reported to Fitness Network within 24 hours of signing. Neither Fitness Network nor the delivering carrier can be held responsible for short deliveries or damages to packaging if you do not note them on your delivery note. This does not affect your statutory rights in the event of the goods being faulty.


DISCOUNT CODES 

Discount coupon codes are applicable to all products except for the following brands: Horizon, Vision, Matrix. 


WARRANTY ISSUES

All our products carry at least a one year manufacturers parts and labour guarantee. Longer guarantees are normally shown on the product page. Limited warranty cover (i.e. on a parts only basis) applies to all customers in remote / outlying areas (i.e. areas outside major centres such as Johannesburg, Pretoria, Cape Town, Port Elizabeth, Durban and Bloemfontein). Customers in remote areas will be liable / responsible to deliver the faulty goods purchased to one of the major centres listed above for repairs. Repairs are not charged in the first year of cover, provided that any faults found have not been caused by abuse or misuse. If the latter is found then repairs are only executed once an estimate of the repair has been presented to the owner and the owner agrees on paying for the repairs. Please note: To give you the best service possible you will be required to contact the manufacturer/supplier directly for any faults/service issues for products other than the WaterRower. Please contact us for further details.


GENERAL

Fitness Network is an importer and retailer of gym and fitness equipment to consumers, fitness professionals and gyms.

Disclaimer: Every effort is made to ensure that the information contained on this website is accurate and up to date. However, Fitness Network cannot be held liable for mistakes or omissions. Please consult your Doctor before using any product. Prices are subject to change, as they are based on the international exchange rate. Fitness Network may not be held responsible for any injury incurred / caused by these products. Some items on our website are represented with R0.00 rand value - the items cannot be purchased for R0. Please contact us regarding these prices. All goods remain the property of Fitness Network, until payment has been received in full. Acceptance of the goods is also an acceptance of the conditions as above. Fitness Network shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). This website is governed by the laws of South Africa and Fitness Network chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature - Grosvenor Crossing, Shop 14, Bryanston, Johannesburg, 2191. Fitness Network is the trading name of Fitness Network (Pty) Ltd, and is a private company incorporated in South Africa and registered under company number: 2020/835800/07. Fitness Network may, in its sole discretion, change this agreement or any part thereof at any time without notice. By use of this web site you agree to all terms and conditions as stated herein.

If you have any questions or comments about our website please email customerservices@fitnessnetwork.co.za , or phone 010 465 0019.

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