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Terms and Conditions

PURCHASING    

1.     All orders must be paid for in full before they will be shipped or ordered from the supplier. This includes any item that is put on backorder for you because it is out of stock.

2.     Payment is necessary so that we can allocate the incoming stock to your order. If you do not wish for payment to be taken for backorder items, we will be able to leave the item on back order for you, but we cannot guarantee that there will be free stock available to fulfill your order.

3.     Please note that in all cases we must have a contact telephone number for you. We will not be able to process your order without this information.

  1. We have three methods for you to place your order! Telephone, Mail, and Internet.Telephone Orders - Telephone orders can be placed Monday to Saturday 7.00am to 19.00pm.   Mail Orders - If ordering by post or fax you must provide all relevant information (i.e. product code and description, name and address, postcode and contact telephone numbers). Please allow a minimum of 5 working days for clearance of personal cheques on top of normal delivery time.Internet Orders -  Log onto www.fitnessnetwork.co.za and follow the online instructions. Please Note: Fitness Network are at present unable to accept orders from countries other than South Africa on the website. If you require assistance or a specific quote for shipping outside of South Africa please call us on 0027 11 4638294.  CREDIT CARD/ CARD PAYMENTS

4.     All credit card transactions will be verified through Nedlink, using the code "10" authorization. This is to protect both the consumer and the merchant.

5.     For the prevention of Credit Card Fraud - All Credit Card orders must be submitted in the Cardholders name and Cardholders registered street billing address. All card payments will only be delivered to the registered card holders address.

6.     In line with the Nedlink fraud prevention requirements, on delivery of all equipment the Cardholder will need to present the credit/debit card used to purchase the goods with. An imprint will be taken  cardholders card and his/her signature verified.  

DELIVERY & INSTALLATION

7.        All products are delivered flat packed and will require assembly by you. Installation may be available for an extra charge.

8.        Other than weight plates, dumbells and weight bars, all prices include national delivery charges.

9.        No damage claims will be entertained unless reported to us within 24 hours of goods being received and accepted.

10.        Any complaints as to the condition or count of goods must be made to Fitness Network CC.

11.        Only small items using the Post can be sent to PO box's. All other items are sent via courier and require a street address.

12.        Late Deliveries -We or our carriers will always try to arrive on time, but will not be held responsible for late arrival due to unforeseen circumstances.

  1. Short Deliveries & Damage To Packaging - When the delivering carrier brings your order you MUST count the pieces you receive & look for any damage to the packaging. It is noted on the carrier's delivery note, the number of boxes you should receive. If the number of boxes you receive does not exactly match the number of pieces on the carrier's delivery note, you MUST note the number of pieces you received on the delivery note by your signature. Damage to packaging MUST be noted on the delivery note next to your signature. You must cross out "delivered in good condition" from the carrier's delivery note. It is very important to check your order. A signature is an acceptance that you have received the whole order & that the packaging was in good condition. Any short delivery of boxes must be reported to Fitness Network within 24 hours of signing. Neither Fitness Network nor the delivering carrier can be held responsible for short deliveries or damages to packaging if you do not note them on your delivery note. This does not affect your statutory rights in the event of the goods being faulty.

 WARRANTY ISSUES

13.     All our products carry at least a one year manufacturers parts and labour guarantee. Longer guarantees are normally shown on the product page.

14.      Limited warranty cover (i.e. on a parts only basis) applies to all customers in remote / outlying areas (i.e. areas outside major centres such as Johannesburg, Pretoria, Cape Town, Port Elizabeth, Durban and Bloemfontein). Customers in remote areas will be liable / responsible to deliver the faulty Goods purchased to one of the major centres listed above for repairs. Repairs are not charged in the first year of cover provided that any faults found have not been caused by abuse or misuse. If the latter is found then repairs are only executed once an estimate of the repair has been presented to the owner and the owner agrees on paying for the repairs.Please note: To give you the best service possible you will be required to contact the manufacturer/supplier directly for any faults/service issues for products other than WaterRower. Please contact us for further details.

GENERAL

15.Disclaimer. Every effort is made to ensure that the information  contained on this website is accurate and up to date. However, Fitness Network. cannot be held liable for mistakes or omissions.

 16.Please consult your Doctor before using any product.

17.Prices are subject to change, as they are based on the international exchange rate.  

18.Fitness Network may not be held responsible for any injury incurred / caused by these products.

19.Some Items on our website are represented with R0.00 rand value - The items cannot be purchased for R0. Please contact us regarding these prices. 

20.All goods remain the property of Fitness Network, until payment has been received in full.  

21.Acceptance of the goods is also an acceptance of the conditions as above.

22.Confidentiality. All confidential information, including credit card details, are held securely and only transmitted in encrypted form. We do not sell, trade or rent your personal information to others. Customer details are not passed to third parties and are used only in accordance with the Data Protection Act.

23.Company information. Fitness Network  is the trading name of Fitness Network, and is a closed corporation  incorporated in South Africa and registered under company number : 2006/076760/23.

24.By use of this web site you agree to all terms and conditions as stated here in

25.E&OE If you have any questions or comments about our website please email customerservices@fitnessnetwork.co.za , phone 0861114086 or fax 0865 113115.