header image header image

Product Service

Problems can occur. And if they do, we are here to help you get it sorted out as quickly as possible. Below are some common faults and things you can try to identify and solve the problem. Alternatively you can contact us or submit an online fault report.

Common problems with Treadmills, Ellipticals and Bikes

Considerations

Always check first with the owner's manual that came with your particular treadmill to see if it addresses the problem you're having. Keep in mind that if you tinker with the machine or replace certain parts, you may void any warranty that is in place. Because treadmills are heavy and difficult to assemble and re-assemble, make sure your treadmill purchase includes home service by a certified technician for when problems occur.

No Console display

Always check first with the owner's manual that came with your particular treadmill to see if it addresses the problem you're having. Keep in mind that if you tinker with the machine or replace certain parts, you may void any warranty that is in place. Because treadmills are heavy and difficult to assemble and re-assemble, make sure your treadmill purchase includes home service by a certified technician for when problems occur.

Treadmill is erratic

Always check first with the owner's manual that came with your particular treadmill to see if it addresses the problem you're having. Keep in mind that if you tinker with the machine or replace certain parts, you may void any warranty that is in place. Because treadmills are heavy and difficult to assemble and re-assemble, make sure your treadmill purchase includes home service by a certified technician for when problems occur.

Belt Slipping

Always check first with the owner's manual that came with your particular treadmill to see if it addresses the problem you're having. Keep in mind that if you tinker with the machine or replace certain parts, you may void any warranty that is in place. Because treadmills are heavy and difficult to assemble and re-assemble, make sure your treadmill purchase includes home service by a certified technician for when problems occur.

Elevation Function Isn't working

Always check first with the owner's manual that came with your particular treadmill to see if it addresses the problem you're having. Keep in mind that if you tinker with the machine or replace certain parts, you may void any warranty that is in place. Because treadmills are heavy and difficult to assemble and re-assemble, make sure your treadmill purchase includes home service by a certified technician for when problems occur.

Burning Smell

Always check first with the owner's manual that came with your particular treadmill to see if it addresses the problem you're having. Keep in mind that if you tinker with the machine or replace certain parts, you may void any warranty that is in place. Because treadmills are heavy and difficult to assemble and re-assemble, make sure your treadmill purchase includes home service by a certified technician for when problems occur.